14 Traits Every Successful Social Media Manager Should Have (mashable.com)
Sometimes we need a refresher course: what makes the best community manager? Magical multi-tasking skills? Possibly. Check out this feature to find out which 14 traits are most common among community managers, how many do you possess?
  • Jill Community Manager #8. Storytelling ability is so right on. Brands that don't focus on this will be left in the dust.

    #7. Authenticity is huge too. People can see right through a fact act more than you think
  • James CEO at SocialEngine I like #4 A Sense of Pop Culture Awareness although I would expand it to include current events.